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Knowledge Management-Intelligent Support Systems

Foreword ............................................................................................................ vii
Vijayan Sugumaran
Oakland University, USA
Preface .................................................................................................................. x
Chapter 1. Intelligent Agents and the World Wide Web: Fact
or Fiction? ............................................................................................................ 1
Sudha Ram, University of Arizona, USA
Chapter 2. Comparing U.S. and Japanese Companies on Competitive
Intelligence, IS Support and Business Change ....................................... 4
Tor Guimaraes, Tennessee Technological University, USA
Osamu Sato, Tokyo Keizai University, Japan
Hideaki Kitanaka, Takushoku University, Japan
Chapter 3. Knowledge Assets in the Global Economy: Assessment of
National Intellectual Capital ..................................................................... 22
Yogesh Malhotra, @Brint.com and Syracuse University, USA
Chapter 4. Knowledge-Based Systems as Database Design Tools: A
Comparative Study ..................................................................................... 43
W. Amber Lo, Millersville University and Knowledge-Based Systems,
Inc., USA
Joobin Choobineh, Texas A&M University, USA
Chapter 5. Policy-Agents to Support CSCW in the Case of Hospital-
Scheduling ................................................................................................... 72
Hans Czap, University of Trier, Germany
Chapter 6. Building an Agent: By Example ................................................. 84
Paul Darbyshire, Victoria University of Technology, Australia
Chapter 7. Intelligent Agents in a Trust Environment .............................. 98
Rahul Singh, University of North Carolina, Greensboro, USA
Mark A. Gill, Arizona State University, USA
Chapter 8. A Case Study on Forecasting of the Return of Scrapped
Products through Simulation and Fuzzy Reasoning ............................109
Jorge Marx-Gómez and Claus Rautenstrauch
Otto-von-Guericke-University, Magdeburg, Germany
Chapter 9. Newshound Revisited: The Intelligent Agent That Retrieves
News Postings ..........................................................................................124
Jeffrey L. Goldberg, Analytic Services Inc. (ANSER), USA
Shijun S. Shen, Tygart Technology, Inc., USA
Chapter 10. Investigation into Factors That Influence the Use of the Web
in Knowledge-Intensive Environments ................................................135
Yong Jin Kim and H. Raghav Rao, SUNY at Buffalo, USA
Abhijit Chaudhury, Bryant College, USA
Chapter 11. A Study of Web Users’ Waiting Time ....................................145
Fiona Fui-Hoon Nah, University of Nebraska-Lincoln, USA
Chapter 12. Stickiness: Implications for Web-Based Customer Loyalty
Efforts.........................................................................................................153
Supawadee Ingsriswang and Guisseppi Forgionne
University of Maryland, Baltimore, USA
Chapter 13. “Not” is Not “Not” Comparisons of Negation in SQL and
Negation in Logic Programming ............................................................164
James D. Jones, University of Arkansas at Little Rock, USA
Chapter 14. Knowledge Management and New Organization Forms: A
Framework for Business Model Innovation ........................................177
Yogesh Malhotra, @Brint.com, L.L.C. and Florida Atlantic University,
USA
Chapter 15. Implementing Virtual Organizing in Business Networks: A
Method of Inter-Business Networking ................................................200
Roland Klueber, Rainer Alt and Hubert Osterle
University of St. Gallen, Switzerland
Chapter 16. Managing Knowledge for Strategic Advantage in the Virtual
Organization ..............................................................................................225
Janice M. Burn and Colin Ash, Edith Cowan University, Australia
Chapter 17. Virtual Organizations That Cooperate and Compete: Managing
the Risks of Knowledge Exchange .................................................248
Claudia Loebbecke, Copenhagen Business School, Denmark
Paul C. van Fenema, Erasmus University, The Netherlands
Chapter 18. Becoming Knowledge-Powered: Planning the
Transformation ................................................................................................274
Dave Pollard, Ernst & Young, Canada
About the Editor .............................................................................................296
Index .................................................................................................................297

Vijayan Sugumaran - 2002

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