پشتیبانی
رزومه مشاوران توسعه آينده
مدیریت دانش چیست؟
درباره ما | ارتباط با ما | همكاري با ما
اخبارمحصولاتكارفرمايانمجله الكترونيكي مطالعات مديريت دانشپرسشهاي متداولسايتهاي مرتبطتصاوير

 

Beyond E-Learning/Approaches and Technologies to Enhance Organizational Knowledge

List of Illustrations xvii
Foreword xix
David Holcombe
Acknowledgments xxiii
Introduction: Getting the Most from This Book 1
Part One: Beyond E-Training
1. Myths and Warning Signs 11
Overpromised and Underdelivered 12
Is the Glass Half-Empty or Half-Full? 15
The Myths of E-Learning 18
Don’t Call Them Learners! 23
Warning Signs 24
Rethinking E-Learning at H-E-B Grocery 26
Putting E-Learning in the Context of
an Overall Training Strategy 30
In the Land of E-Learning Myths: A Knight’s Tale 34
Lance Dublin
2. Learning, E-Learning, and the Smart Enterprise 37
The Smart Enterprise 38
Training’s Role and Limitations 44
How Smart Enterprise Thinking Changes
the Nature of E-Learning 51
xi
Molex Learns to Use Technology to Learn 55
The Smart Enterprise Framework 56
Learning Decisions and Disruptions! 62
Elliott Masie
Part Two: Beyond the Classroom
3. Building a Learning and Performance Architecture 67
Blended Learning: The Good and the Bad 69
The Learning and Performance Architecture 70
Redefining E-Learning 72
True Blended Learning 82
Going Beyond Sales Training at Cingular Wireless 87
How Mastery Levels Have an Impact on Learning
and E-Learning Strategies 93
Be an Architect, Not a Bricklayer 95
Technology for E-Learning—and Beyond 99
William Horton
4. Knowledge Management in Action 105
How Is Knowledge Management Used and Abused? 106
Course-Centric Versus
Knowledge-Centric Viewpoints 112
Knowledge Management Applications 114
Knowledge Management Benefits 121
Building Knowledge Repositories 122
Bristol-Myers Squibb Gets High Value Out of
People-Centric, Low-Tech KM 131
KM in a Decentralized Company:
The DiamondCluster Experience 134
The Knowledge Management
Development Framework 139
A Team Approach to Knowledge Management 150
Who Owns Knowledge Management? 153
Steve Foreman
xii C O N T E N T S
5. Learning Through Online Collaboration 157
Communities 158
Unilever Uses Online Communities to
Develop Leaders 168
Knowledge Networks 171
Collaboration Technologies 172
Finding “Birdman” 174
Working with Experts and Expertise 176
Pinging Experts at Accenture with Instant Messaging 182
Opportunities for Learning and E-Learning 185
The Case for Learning Communities 189
Diane Hessan
6. Learning and Performance in the Context of Work 193
Electronic Performance Support 194
Performance-Centered Design 202
Integrating Learning into Work 205
IBM Integrates Learning into the
On-Demand Workplace 208
Embracing New Opportunities 214
The Business Singularity 216
Jay Cross
7. True Telecom’s Story 221
Introducing True Telecom 221
Evaluating True Telecom’s Solution 234
Scaling True Telecom’s Solution 238
Integrating Workplace Learning and Performance
Solutions with Existing Training Programs 243
Impact on Your Training Program 246
Learning Evaluation: So Much Talk,
So Little Meaning 249
Allison Rossett
C O N T E N T S xiii
Part Three: Beyond Learning
8. Making the Change Happen, and Making It Stick 255
The Importance of Change Management 256
Change Management Success Factors 257
From Awareness to Understanding to Preference 267
Seeing Learning Differently 270
Nancy Lewis
9. Championing Learning 275
Picking the Right Sponsors 275
Leading Your Organization to Change
the Way It Learns 280
Governance 284
If We Build It, Will They Come? 287
Is E-Learning Underhyped? 289
Kevin Oakes
10. From E-Learning to Learning to Performance 293
Nonlearning Approaches to Performance
Improvement 294
Analyzing Performance 298
Way Beyond E-Learning: Revisiting the
Smart Enterprise Framework 300
The Road Traveled 302
Four Underlying Principles for Moving Forward 304
Don’t Make the Mistake the Railroads Made 305
Afterword: E-Learning: Advancing Toward
What Will Be 309
John Larson
Appendix A: Nine E-Learning Warning Signs 313
Appendix B: Knowledge Management Features,
Functionalities, and Challenges 321
Appendix C: Collaboration Technologies 333
xiv C O N T E N T S
Appendix D: Primary Knowledge Management
Development Activities 341
Appendix E: Sample Change Management and
Communications Plan 347
Appendix F: E-Learning Readiness Assessment:
Executive Team Alignment 353
Appendix G: Additional Resources 357
About the Author 361
Index 363

Marc J. Rosenberg - 2006

درباره ما | ارتباط با ما | اخبار | محصولات | کارفرمایان | کتابخانه | مجله مطالعات مدیریت دانش | پرسشهای متداول | سایتهای مرتبط | تصاوير | همکاری با ما | نقشه سايت